Header

Frequently asked questions

Check out our FAQ to find answers to frequently asked questions.

1. Book

Can I book a vacation for 2025?

At this time, it is not possible to make bookings for 2025. As soon as the date is known, we will share it.

How am I able to see the available camping pitches?

You can check availability via the online booking engine. To do this, click on the pink button at the top right of the site 'book your vacation'. Filter by accommodation type, date of stay and number of persons. Then follow the steps and click on 'book'. At 'preferred booking' you indicate YES and you will see on the map which objects are still available. Unable to check availability online? Then please contact our reception by telephone on 0031529-457203.

I have a reservation at Campsite de Kleine Wolf. How do I pay the holiday?

After booking your holiday with De Kleine Wolf, you will receive a booking confirmation. This contains the total price of the reservation and the exact payment terms.

Payment terms 2024
If you have booked well before December 2023, the first payment term is 15% within three weeks of booking, the second payment term is 35% before December 1, 2023, and the remaining 50% is four weeks before arrival. If you wish to make a booking with us at this time, the following payment terms apply: 50% must be paid within three weeks of booking, and the remaining 50% must be paid no later than four weeks before the scheduled arrival date. One week before the payment deadline you will receive a reminder by e-mail.

Forgotten to pay?
Then contact reception as soon as possible. After exceeding these payment terms, you will receive a reminder and possibly a reminder.

I have reserved an accommodation, but have not receive a confirmation yet. What do I have to do?

It is possible that the mail address is written incorrectly or that you have received the confirmation in your spam folder. Have you reserved an accommodation, but have not received a confirmation yet? Please do not hesitate to contact us. This is possible by mail (info@kleinewolf.nl) or by phone (+31 529-457203)

Is it possible to take an option for a camping pitch or accommodation?

Yes this is possible! Your are able to put an option for a maximum of 7 days for a pitch or accommodation. After taking a booking option you will receive an option confirmation from us with an expiration date. You must contact us before the expiration date to let us know if your option can be made final or canceled. Even we need to cancel your booking, we would like to hear this. If you would like to make an option booking online, you need to write this in the comments of the booking. Within a few working days you will receive the option confirmation by e-mail.

2. Camping

Are canopy tents allowed?

Canopy tents are only allowed if you'll use it as an alternative for an awning, if it has a maximum size of 3 meters by 3 meters, and if your neighbours will not be inconvenienced. Canopy tents are not allowed next to your camping equipment.

Are dogs allowed at the camping?

A maximum of 2 dogs are allowed on each camping spot on the campsite, only on the west side of the entrance (with an exception of Pheasant 1 to 29 and 73 to 105). Dogs must be kept on a leash at all times and in all places. Dogs are not allowed inside the rental accommodations. If your dog needs to go potty somewhere along your walk, please clean it up. Various waste bins supplied with plastic bags for dog poop are available on site. You can take your dog for a walk in the woods behind the campsite, or inside the dog toilet area behind the sports field. Dogs are not allowed in the dog-free zones.

If you wish to let your dog go for a swim, you cannot do so in the play and fishing pond at the campsite. You can go to the so-called 'leiding' or 'bokkesloot' for this. You can find 'de leiding' as follows: walk behind the catering facilities into the woods and keep going straight. At the end of the forest, turn left, and at the next path, turn right again. To get to the 'bokkesloot', you'll also need to walk into the forest behind the catering facilities, turning left at the end of the fence, along the animal meadow. Follow this road all the way down until you reach the paved road. Cross the road, then turn left and enter the first road on the right. Here, you will see a bridge and also the 'bokkesloot'.

Can I set up an extra tent at my camping pitch?

One extra tent with a maximum size of 4m2 is free and included in the price. Each extra tent or a tent with a size larger than 4m2 is €3,- per night. It is not allowed to set up an extra tent next to one of our accommodation.

Do you accept discount cards?

We will not accept discount cards in 2024.

Do you have seasonal pitches available?

No, we do not currently have annual or seasonal pitches available.

Extreme weather conditions are becoming more common in the Netherlands, how can I prepare?

Extreme weather conditions are becoming more and more common in the Netherlands. Prepare well:

  • First, lay a thin plastic sheet on the ground (you can throw this away when you leave).
  • On top, place a thick plastic sheet or tarpaulins (available at hardware stores), and place your mats or other materials on top of it. Make sure that the edges of the tarpaulin or plastic in the (front) tent are bent upright.
  • Shape it into a kind of bowl / tub so that rainwater cannot flow inside
  • If necessary, roll up a few empty bottles in the edges of the plastic to create a higher edge. Unfortunately, we cannot always prevent inconvenience during extreme downpours. This is often force majeure, as in the Netherlands streets, houses and cellars are flooded during extreme downpours.
How can I set up my tv?

Starting from 2022, we have a new television provider, Ziggo. To set up your television without a smart card, you'll use frequency: 474,000 and Network ID: 4444. With a smart card, use frequency: 474,000 and Network ID: 5555.

How many ampere power connection does the camping pitches have?

All the camping pitches are provided with 8 Ampere power connection. It is possible to increase the power connection to 10 ampere.

How should I arrange my camping spot?

We kindly ask you to take the following points into consideration when setting up your camping pitch:

  • Place your camping equipment as close as possible to the green strip.
  • Do not use grass-suffocating materials such as plastic, weed cloths or braided gray mats under your awning. Specially perforated rubber mats are made for this.
  • Please lay electricity cables to the electricity connection point in such a way that no hindrance is experienced when mowing the lawn.
  • Unroll your cable reels completely - there's a risk of fire.
  • Canopy tents are only allowed if you use it as an alternative for an awning, if it has a maximum size of 3 meters by 3 meters, and if your neighbours will not be inconvenienced. Canopy tents are not allowed next to your camping equipment.
I am staying with a camper, am I able to use the same facilities as the other campsite guests?

Yes! Our guests with a camper are allowed to use the same facilities as all our other guests.

I brought cooling elements. Is there a freezer at the campsite?

It is possible to freeze your cooling elements in the freezer in the launderette behind the campsite supermarket. Use this freezer at your own risk. Food items and the like are not allowed and will be removed from the freezer.

I brought two cars with me. Can I enter the campsite with both cars?

No, one car is allowed per pitch. The second car must be parked in the general car park in front of reception.

I have reserved a camping pitch, but have not receive a confirmation yet. What do I have to do?

It is possible that the mail address is written incorrectly or that you have received the confirmation in your spam folder. Have you reserved a camping pitch, but have not received a confirmation yet? Please do not hesitate to contact us. This is possible by mail (info@kleinewolf.nl) or by phone (+31 529-457203)

I have reserved a camping pitch; what is the check-out time at the day of departure?

For all pitches, check out is required by 11:00 am. 

I have reserved a comfort camping pitch; what does this mean?

A comfort pitch means that the pitch is equipped with 8 ampere electricity (increase to 10 ampere is possible) and has its own water tap, drainage and cable connection (TV).

I would like to do my laundry during my stay at the campsite. Is this possible?

Yes this is possible! We have two launderettes at the campsite; one in the sanitary building Fazant and one at the left side next to the camping supermarket. At the reception desk you can buy the wash machine coins for €6,- each. The detergent will be automatically add to the washing machine. The dryers and centrifuges work by using €0,50 coins.

Is a camper allowed on the campsite?

Yes. You are very welcome with a camper at our campsite. All our camping pitches are very spacious and offer enough space for a camper.

Is it allowed to barbecue at the campsite?

Barbecuing is only allowed if the necessary precautions are taken as you use a safe barbecue, keep fire extinguishing equipment nearby and use firelighters. Firepits are not allowed at the campsite.

Is it allowed to put root cloth under our tent?

Yes. It is allowed to put root cloth under the tent of your caravan. It is only not allowed to put root cloth under the awning.

Is it allowed to put root cloth under the awning?

No. Root cloths and woven mats are not allowed under the awning.

It is our departure day and we need to check out before 11:00 a.m. Is it possible to depart later than 11:00 a.m.?

If your pitch is still available, you can stay longer for a fee. You can inquire about this with our reception staff one week before your arrival. It is not possible to use the facilities in the high season if the camping pitch is not available after your stay. Parking with your camping equipment in the parking lot in front of the reception is not permitted for security reasons.

Someone would like to stay the night at the campsite during our stay. Is this allowed?

Guests are welcome, provided that the total number of persons of the reservation including the guests does not exceed the maximum of 6 persons per pitch. The rate for lodgers is € 20.00 per person per night including access to the facilities. It is required to register guests staying overnight at the reception.

What are the house rules at the sanitary buildings?
  • Our housekeepers give it their all to keep everything clean, so we kindly ask you to leave everything tidy after having used the sanitary facilities.
  • We ask you to please throw away make-up items such as cotton swabs and hairs in the trash bin, rinse away toothpaste and flush well after using the toilet.
  • Children under the age of 6 may only use the sanitary facilities under the supervision of an adult. It is not allowed to enter the sanitary building barefoot, and it is not allowed to play or run inside the sanitary buildings. This way, the sanitary buildings will remain clean and accessible to everyone.
  • You can empty your (chemical) toilets into the chemical toilet located outside of the sanitary buildings.
  • You can clean barbecues at the sanitary building at De Koolmees and De Fazant, in the designated places outside of the building.
What is the size of my camping pitch?

All comfort pitches on the campsite are 100 m² on average. For those looking for extra space, there are also luxury comfort pitches with an average area of 120 m².

What sort of material is allowed to put under my awning?

Grass-chocking materials such as plastic, root cloth or woven mats are not allowed under the awning. A perforated rubber mat is for example allowed under the awning. These mats are available in the camping supermarket.

Where can I buy gas cylinders?

We offer gas cylinders with a capacity of 10.5 kg at the gas storage. You can come ask for gas cylinders at the reception, during opening hours. To know more about the current prices of our gas cylinders, please contact our receptionists. Gas cylinders with a capacity of 5 kg are available at the campsite supermarket. For German guests, we offer German gas cylinders of 10.5 kg.

Where can I find the chemical toilets?

If your caravan is not connected to the sewer system, please collect your waste water in a bucket. You can empty it in the chemical toilet at every sanitary building. Please don't let your waste water flow into the shrubbery.

Which camping fields are ideally suitable for families with young children?

Almost all of our camping fields include playgrounds for children, which mean you can keep an eye on your playing children all time. The camping fields Fazant, Specht and Arend are car-free. Only on arrival and departure are cars allowed on these fields. This is one of the reasons we recommend these fields for families with younger children. .

Which grass mats are allowed?

Perforated grass mats are allowed under the awning of your tent. Grass choking materials such as plastic, root cloth or braided gray mats are not allowed under the awning. However, these materials are allowed under the tent. The reason for this is that the grass dies under these materials and if you a are left with too large a black spot for the next guest.

3. Accommodations

Are dogs allowed inside the rental accommodations?

No, dogs are not allowed inside the rental accommodations.

Can I use the facilities all day on my departure day?

If you have booked accommodation with us, you can use our facilities free of charge all day on the day of departure. We would kindly ask you to park your car in the general car park (near the reception) after the departure time.

4. Animation

When is the entertainment team at the campsite?

The animation team will be present throughout the season in 2023. During the school vacations we offer activities for all ages. Outside the school vacations in May, June and September we offer activities aimed at toddlers. Here are the dates for the spectacular activities. Dates are subject to change.

  • Fireworks and laser shows: July 18, August 1 and August 15
  • Ghost tours: July 25, August 8 and August 22
  • Pleinfeesten: every month July 17 to August 21
  • Silent disco/foam parties: Every Thursday July 13 to August 31 (silent disco one week, foam party the other week)

All activities can be found in the De Kleine Wolf app under the animation program. You can look here one week ahead.

5. Terrain information

Are firepits allowed on the campsite?

No, firepits are not allowed on our campsite.

Are there cars allowed at the campsite?

There is one car allowed per camping pitch, which you can park next to your caravan at the camping field. The camping fields Fazant, Specht and Arend are car-free. This means that you can park your car near the field at a dedicated parking space with the number of your pitch. Furthermore, the accommodation have their parking spot next to the accommodation, except the Outdoor Living Lodges, Kasteel de Wolvenburcht, de Hooibergen, de Woody’s and de Boerderij. For these accommodation there are own parking spots nearby the accommodation.

Can I charge my electric car at The Little Wolf?

We have 4 charging points (22 kwh) in the parking lot in front of the reception. We kindly ask you to move your vehicle when the battery is fully charged, so that other guests can also charge their cars. Often the charging time of your car is indicated on your dashboard. 

Do you rent refrigerators?

If you would like to rent a refrigerator during your stay, please contact Leon via koelkastenverhuur@gmail.com. Please note; Limited Availability!

I would like to take my dog with me during the holiday. Are there dogs allowed on the campsite?

Pets are only allowed at a limited part of the campsite, which includes the camping fields west of the entrance (except from Fazant 1 until 29 and 73 until 105). At each camping pitch are a maximum of 2 dogs allowed which need to be kept on a leash. Pets are prohibited in all our accommodation.

What is the speed limit on the camping?

A maximum speed of 5 km/h is allowed on the campsite, for the safety of the children.

Where can I leave my trash?

Please clean up your waste properly and deposit it into the designated waste bins. The green waste bins are for litter. At the reception, you will find a recycling center with a container only for household waste collected in bags of a maximum of 60 liters. It is not allowed to throw away wooden items, chairs, tables, iron, rubble, garden waste, etc. into the rubbish container. You'll find separate paper and glass bins in the recycling center at the reception. You can hand in your empty batteries at the reception. There is video surveillance system at the recycling center at the reception.

Which television provider do you use?

As of 2022 we have a new television provider: Ziggo. To set up the television you use without smartcard frequency: 474.00 and Network ID: 4444. With smartcard use frequency: 474.00 and Network ID: 5555.

6. General information

Are drones allowed at De Kleine Wolf?

It is not allowed to fly with drones above our campsite. In addition to the fact that we do not allow this ourselves, in regards to the safety and privacy of our guests, the campsite is located in an area where it is prohibited by the Ministry of Infrastructure and the Environment to fly recreationally with drones.

Are hoverboards and oxboards allowed?

In regards to safety, it is not allowed to use hoverboards or oxboards equipped with a seat (these also sold as a hoverseat/hoverkart) on the campsite. Hoverboards and oxboards without a seat are allowed on the campsite, but not in the sanitary buildings, at the swimming pool or at the catering facilities.

Are music speakers allowed?

It is prohibited all over the campsite and at the facilities to play music on radios, telephones, speakers and the like.

Are there cycling routes and walk trails starting from the campsite?

There are different routes and trails available at the reception desk. Please inform at the reception desk for more information.

Are there pets allowed in the accommodation?

No. In none of our accommodation are pets allowed.

Are there washing machines, dryers and centrifuges available at the campsite?

The campsite has two launderettes. There is one in the sanitary building Fazant and one at the left side next to the camping supermarket. At the reception desk you can buy the wash machine coins for €6,- each. The detergent will be automatically add to the washing machine. The dryers and centrifuges work by using €0,50 coins.

Can I do some grocery shopping at the campsite?

There is a camping supermarket available at the campsite. The campsite supermarket offers a wide range of products, freshly baked rolls and pastries. You can find the opening hours in our App.

Can I have post or packages delivered at the campsite during my stay?

Packages from camping guests are deposited in the brown box next to the reception. We are not responsible for receiving or storing your packages. This is your own responsibility.

Can family or friends visit us during our stay?

Visitors are welcome at De Kleine Wolf, but must sign in at the reception desk. The visitor fee is €2.50 per person. Click here and read more about day recreation.

Do you sell merchandise?

Would you like to have a nice memento of your stay at De Kleine Wolf? At the reception, we sell various nice gifts such as books, cups, key chains, CDs and more!

Does the campsite have facilities for disabled guests?

In our restaurant is a toilet specially for disabled guests. Furthermore, the sanitary buildings at camping fields Fazant and Koolmees have special toilets and showers for disabled guests. The sanitary rooms for disabled guest are only accessible with a key that can be obtained for a €5,- deposit at the reception desk.

I am being disturbed when trying to sleep at night. What should I do?

We understand that it is very nice to sit outside together in the evening and that the children like to play with their friends until late. We would just like it if everyone takes into account other guests and small children who are sleeping comfortably. We kindly ask you to observe rest from 11 p.m. and to talk to each other in a whisper. From 00:00 to 07:30 there must be absolute peace and quiet on the entire campsite.

Are you still having problems? We hope this won't be necessary, but if it is, you can reach us on 0529-457203.

I have lost something. Where is the lost and found?

Your can report lost and found items at the reception. For items that were lost in the swimming pool, please inform our lifeguards. We store lost and found items for a maximum of two weeks.

I need a dentist. Who can I call?

Chr. de Graaf
Carrouselplein 4, Ommen
0529 - 45 30 50 

Rijnvis
Van Reeuwijkstraat 52, Ommen
0529 - 45 21 62

M. Zaheddi 
Baron Bentinckstraat 65, Ommen 
0529 - 45 19 80

I need a doctor. Who can I call?

If you need a doctor (GP) during the weekend or on working days between 5:00 PM and 8:00 AM, call: 0900 - 333 6 333. This is also the number for the GP in Hardenberg. In case of emergency, you can of course always call 112! Please remember to bring your health insurance card, ID and cash. If you have to leave the campsite after 22:30 for an emergency, the gate will open automatically.

Doctor's office
Jan Weitkamplaan 4a
7772 SE, Hardenberg
0900 - 333 6 333

GPs (General Practioner)
Van der Veen
Carrouselplein 6, Ommen
0529 - 45 14 62

Van den Berg
Carrouselplein 6, Ommen
0529 - 45 14 51

Jansen-Holleboom
Carrouselplein 6, Ommen
0529 - 45 00 24

Pharmacy
Alphega Ommer Pharmacy
Carouselplein 10, Ommen
0529 - 45 15 19

Markt 33-34, Ommen
0529 - 45 15 19

I'd like to send a card in the mail. Where can I find the letterbox?

You can send your letter mail or pick it up at the front desk. Any packages delivered to the reception area, we will deposit them outside in the brown box near the reception. This is your own responsibility. If you have something delivered, we request that you include your last name and camp location on your (package) mail.

I've been bitten by a tick. What should I do?

After a walk in nature, it is important to carefully check your children, your pets and yourself for ticks. Especially if you venture off the beaten path, the chances of getting a tick bite are relatively high. On the website www. tekenradar.nl you can find extensive information about what to do in case of a tick bite.

Is De Kleine Wolf liable for any damages or injuries as a result of my stay on the site?

No, De Kleine Wolf is not liable for any damages or injuries as a result of your stay on the site. These include damages suffered through the use of the facilities available on this site, and damages or injuries caused by other people, animals or natural disasters.

Is public transit available?

The nearest station to the campsite is Ommen Station. It is located about 7 kilometers away from the campsite. If you need a taxi, please contact Autax: 0529-452500 or Taxi Steen: 0529-451724.

Is there an AED (defibrillator) device available at the campsite?

There is an AED (defibrillator) device available at the campsite. It's mounted to the wall at the entrance of the restaurant.

What should I do in case of an emergency?
  • In case of an emergency, call 112 and report serious calamities directly to the reception.
  • If the facilities are closed, call 0529-457203 and press 2.
  • Always inform our employees the location of the accident or fire, whether emergency services are on their way, and whether there are any injuries.
  • Our employees can show the emergency services the way.
  • The barriers open automatically for emergency services.
  • We can't call the emergency services if we don't know what happened.
When will the campsite be opened?

In 2024 we will be open from March 15 to November 2.

7. Facilities

Can I rent a (electric) bicycle?

The area around the campsite is ideal for a nice bike ride. Various cycling routes are available at the reception. If you want to rent a bicycle from us, you can first choose a bicycle in the bicycle shed. There is a number under the saddle of the bicycle or on the frame of the bicycle. You can give this number at the reception, so that you can also get this bicycle key. You can rent a bicycle for one or more days at the reception:

Bicycle with shiftable gears

  • Renting a bike with gears costs € 13.50 per day and € 72 per week. There are also attachable childrens' seats for rent, these cost € 3.00 per day and € 21.00 per week.

Children's bicycle

  • Renting a children's bicycle costs € 10 per day and € 60 per week.

Electric bikes

  • We also offer electric bicycles. Renting an electric bicycle costs € 25 per day and € 135 per week.

Electric cargo bikes

  • We also offer electric cargo bikes, which cost € 35 per day.

Mountain bikes

  • We also offer mountain bikes, which cost € 20 per day and € 120 per week.

BXM bicycles

  • We also offer bicycles, helmets and protective gear for the PumpTrack. Renting a PumpTrack bike, including helmet, costs € 15 per day and € 90 per week. You have to buy the protection yourself, which is a one-time-purchase of € 20. If you and your children have bicycles and only want to rent a helmet, this costs € 5 per day and € 35 per week.
Do I need a fishing permit?

There is a large fishing pond near the sports field. You do not need a fishing permit to use the fishing pond. The pond includes roach and rudd, blei, large bream, silver bream, tench and carp, including some 20-pounders. There are some rules of the game:

  • Feeding the fish is not allowed.
  • Fishing is allowed from sunrise and until half an hour after sunset.
  • Rods with an electronic bite alarm are not allowed, unless they are set to silent/vibration mode.
  • Fishing for predatory fish, such as pike, with live bait or artificial lures, is prohibited.
  • To prevent injury to the fish, keepnets should not be used.
  • During competitions, return the fish to the water immediately or keep it in a bucket.
  • All our guests, and certainly fishermen, are expected not to leave behind any waste.
  • Please leave the fishing area tidy and clean.
Do you have a miniature golf course?

The miniature golf course is located next to the entrance of the campsite. Miniature golf clubs can be rented at the reception during opening hours. Clubs cost € 3.00 each.

How can I reserve the tennis court?

The tennis court is open from 09:00 to 21:00. Using the tennis court is free of charge. You can reserve the tennis court by yourself, on the reservation form that can be found at the entrance of the tennis court. Rackets and tennis balls can be rented at the reception for € 5 per racket.

I am not staying at the campsite, am I allowed to use the facilities?

For more information about our day recreation, please click here.

Is the quality of the sandy beach monitored regularly?

Playa De Kleine Wolf is a lovely sandy beach where you can take a swim. The quality of the water in the swimming pond is checked by the Province. You can view the results via www.zwemwater.nl

Is the reception desk open daily?

Current opening hours for the Reception can be viewed here.

Is there a supermarket on the campsite?

The campsite supermarket not only has an extensive range of freshly baked bread rolls, but it also sells foods such as fruit, vegetables, meat and dairy products. In addition to a wide range of food, we also offer a small selection of non-food items such as newspapers, magazines, tobacco, gas cylinders, fishing equipment, swimwear and of course essential camping items. Check out the opening times of the supermarket in advance. You can find this in the De Kleine Wolf App (Dutch/German).

Wat zijn de spelregels van de PumpTrack baan?

Riding your bike is meant to be fun for everyone, and we want to keep it that way! It is therefore important that the regulations are followed. Regular checks are carried out to ensure compliance with these rules.

Game rules:

  • The use of the PumpTrack is at your own risk. We do not consider ourselves liable for any damages or injuries. Emergency? Call 1-1-2.
  • The use of the PumpTrack is only permitted with suitable bicycles, inline skates, roller skates, scooters and skateboards.
  • The PumpTrack is suitable for adults and children. Children under 8 years are only allowed under parental supervision.
  • Wearing protective gear such as knee, elbow and wrist protection is highly recommended on the PumpTrack.
  • The PumpTrack is only accessible from 09:00 AM until sunset, with the latest possible end time being 09:00 PM.
  • It is mandatory to follow the indicated direction of travel. Watch out for fellow participants when entering and leaving the PumpTrack.
  • It is forbidden to drive over the red continuous line and to unnecessarily halt somewhere on the roadway.
  • Have respect for each other and give each other enough space. Spectators must stand at a safe distance.
  • Please note, the track can be slippery in rainy/winter weather conditions.
What are the house rules at the swimming pool?

Swimming is meant to be fun for everyone, and we want to keep it that way! That is why it is important that everyone follows the house rules. Regular checks are carried out to ensure compliance with these rules.

Mandatory:

  • Use the showers
  • Use swimwear
  • Supervise children under 6 years old
  • Dress babies in swimming diapers

Prohibited:

  • (Beach) balls, floaties, air mattresses, large inflatable swimming tubes and boats are not allowed in the swimming pools. They are allowed at the swimming pond.
  • It is not allowed to jump off the bridge.

Swimming is at your own risk

  • Entering the pool is at your own risk. Please watch your children carefully. Despite our advanced camera system and supervision by our employees, brief moments of inattentiveness can have fatal consequences.
  • Our pool staff are not certified lifeguards. Due to the shallow depth of the swimming pool (1.40m), this is not required by the government.
  • The quality of the pool water and its chlorine values are checked several times a day. This is measured several times a day by our automatic equipment, manually by our pool staff, and regularly by the province.
What is the length of the indoor and outdoor pools?

The length of the deep indoor pool is 20 meters, and the length of the deep outdoor pool is 25 meters.

What is the temperature of the indoor and outdoor swimming pool?

The indoor paddling pool is at least 32.5 degrees Celcius, and the deep indoor swimming pool is at least 29.5 degrees Celcius. The outdoor pools are at least 25 degrees Celcius, and in good weather conditions, the temperature can rise to 29 degrees Celcius.

Which animals are at the petting zoo?

Deer, goats, ducks, chickens, walibis, alpacas and more can be found at the petting zoo. The animals like to see visitors, but they cannot be fed.

8. Cancel

Cancellation accommodation

It is unfortunately not possible to book a cancellation fund via our campsite for the accommodation. You can book the cancellation fund somewhere else, for example via recreatieverzekeringen.nl

I have a reserved a camping pitch, but I want to cancel this reservation. Is this possible?

When you have booked a cancellation fund via our campsite, the reservation can be cancelled with a official statement. This can be for example a letter from your doctor. If you have not booked a cancellation fund with your reservation, the terms and conditions of RECRON will apply. The applicable percentages will then be charges by cancellation of your reservation. This means, the shorter you cancel your reservation before your arrival date, the higher the percentage of costs will be.

Why is it recommended to book a cancellation fund by your reservation?

It is recommended to book a cancellation fund via our campsite or via another company. The cancellation fund that can be booked via our campsite costs 5% of the total price of the reservation.
If you book the cancellation fund via our campsite, it indemnifies guests against the costs arising from the following situations in combination with an official statement:

  • Death, sudden illness or accident of the main person or one of the participants;
  • In the event of early termination of your holiday due to the death of a family member in the first degree of the main person or one of the participants;
  • ​Forced relocation of the main person due to medical cause, renovation or change of employment;
  • Involuntary unemployment of the main person.

Are you forced to terminate your holiday? The moment of cancellation is the moment when your camping pitch is empty.

9. Face recognition

How can I make use of facial recognition?

Access to our facilities, such as the swimming pool and the indoor play paradise, works based on facial recognition. This access control works the same as unlocking your phone with your face. This way you get quick and easy access to the swimming pool and indoor play paradise.

Before arrival, make sure that you have uploaded the required photos of you and your fellow travelers in the De Kleine Wolf App (Dutch/German). This way, you can immediately make use of our facilities upon arrival.

How can I upload the photos?

  1. Open De Kleine Wolf App
  2. Go to 'Menu' at the bottom right
  3. Click on 'My reservations'
  4. Go to your reservation
  5. Add your guest list
  6. Go to facial recognition and upload a photo of you and your travelers

Seven days before arrival, you will have the option to add your fellow travelers in the app and to upload the photos.

Why does De Kleine Wolf use facial recognition?

Camping De Kleine Wolf offers facial recognition as a way of access control for the swimming pool and the indoor play paradise. This system provides guests with quick and easy way to access the swimming pool and indoor play area. Guests are not required to use or keep any access passes, wristbands, or other physical means to gain entry.

More information?
Click here to view our privacy statement.

10. Digital locks

Can I install the digital key on multiple devices?

Yes, you can. Log in with the same login details.

From when on will the digital key be visible in the app?

From the moment you've made a booking and you are logged in to the De Kleine Wolf App, the key is visible in the app. You can use the key between the arrival and departure times:

The following applies to the Outdoor Living Lodges, OeHoelodges, Zwaluwlodges, Kasteel de Wolvenburcht:

  • Arrival after 3:00 PM
  • Departure before 10:00 AM

The following applies to the Hooiberg, Klaverlodges, Woodys, Basic Lodges, Chalets and the Farm (Boerderij):

  • Arrival after 4:00 PM
  • Departure before 11:00 AM

The following applies to the Trekkershuts and Cottas:

  • Arrival after 2:00 PM
  • Departure before 12:00 PM
How do I lock and unlock the twist-lock?

The key can be found by logging in via the De Kleine Wolf App. Make sure your location services and Bluetooth are switched on in the De Kleine Wolf app. Have you arrived at your accommodation? Open the De Kleine Wolf App and click on the 'Digital key' button. Then, make sure you hold the phone against the lock. Is the green light blinking? Then you can unlock the twist-lock and open the door. Are you leaving your accommodation? Then don't forget to do the same in order to lock the twist-lock.

Roadmap

  1. Open the De Kleine Wolf App (Dutch/German)
  2. Log in via the 'My Reservation' button (if you haven't already done so)
  3. On the 'Welcome' page you will see the button 'Digital key'
  4. You will then receive a pop-up notification, where you have the option to open or close the twist-lock
  5. Hold the phone against the digital lock and tap the button in the app
  6. When the green light is flashing, you have the option to lock or unlock the twist-lock. Please note that you will need your phone to lock your accommodation.
The digital lock does not work. What could be the issue?
  • You are not logged in into the De Kleine Wolf App.
  • You do not have the latest version of the De Kleine Wolf App. You can see here whether you have downloaded the latest version of the De Kleine Wolf App. Don't have the latest version? Make sure you update the app to the latest version and then log in again.
  • Your Bluetooth functionality and location services are switched off. Check whether the De Kleine Wolf App has access to the Bluetooth functionality and your location services.
  • You might be too early, as the digital lock only starts working from arrival.
  • Have you checked the above and does it still not work? Delete the app and download the app again. Is the digital lock still not working? Please come to the reception.
Where can I find the digital key?

From the moment you have made a booking and you are logged in to the De Kleine Wolf App (Dutch/German), the key is visible in the app. The Kleine Wolf app can be downloaded here.

  1. Open the De Kleine Wolf App (Dutch/German)
  2. Log in via the 'My Reservation' button (if you haven't already done so)
  3. On the 'Welcome' page you will see the button 'Digital key'
Which accommodations have a digital lock?

All accommodations and private sanitary facilities have a digital lock. Only the bungalows in the adjacent park do not have a digital lock. If you have booked accommodation or private sanitary facilities with us, you can lock and unlock the twist-lock of your stay via the De Kleine Wolf App (Dutch/German) on your phone.

11. Arrival and departure times

Directions to De Kleine Wolf

We use a license plate recognition system at our gate. This allows you to drive straight to your accommodation, starting from the arrival time. Click here to view directions.

I have already checked-out, can I still use the facilities at the campsite?

Yes. This is possible. You need to park your car and caravan or camper at our central parking lot in front of the campsite. If the parking lot is full, you can inform by our reception desk where you are able to park.

I have reserved a camping pitch; what is the check-in time at the campsite?

The check-in time is from 1:30 p.m. for all the camping pitches. Please note the opening hours of the reception. If you arrive after opening hours, please let us know by phone or e-mail.

I have reserved an accommodation; what are the check-in and check-out times?

For the accommodation Outdoor Living Lodges, Oehoelodges, Zwaluwlodges, Kasteel de Wolvenburcht and de Bungalows are the times as follow:

  • Arrival after 3:00 p.m.
  • Departure before 10:00 a.m.

For the accommodation Hooibergen, Klaverlodges, Woody’s, Basic Lodges, De Boerderij and Chalets are the times as follow:

  • Arrival after 4:00 p.m.
  • Departure before 11:00 a.m.

For the accommodation Trekkershutten and Cotta are the times:

  • Arrival after 2:00 p.m.
  • Departure before 12:00 p.m.

12. Contactless check-in

How does the gate work?

The gate uses a license plate registration system. The gate is set up in such a way that it allows you to drive back in within half an hour after leaving. One car can be parked on the campsite at a time per camping pitch. There are detection loops on the road that register all incoming and outgoing cars. Is the gate not working? Then drive back 10 meters, turn off your car lights and then drive slowly towards the white line again. Never drive two cars through the barrier at once; the barrier closes after each car. The gate is closed between 10:30 PM and 7:30 AM. In this timeframe, you cannot drive in or out, as any motorized traffic is not allowed on the campsite at these times.

What is the easiest way to drive to my camping spot?

We use a license plate recognition system at our gate. This allows you to drive straight to your accommodation, starting from the arrival time. Here, you can find the directions from the gate to your camping pitch: https://www.kleinewolf.nl/en/plan-your-route

13. De Kleine Wolf App

I can't seem to log in to the De Kleine Wolf App

We are sorry for the inconvenience caused. Perhaps it's because you tried to log in with a different email address or with an incorrect password. It is important to always create an account with the same e-mail address that you used to make the reservation. If you try to log in with the correct email address and you still receive an error message, you can try to request a new password in the De Kleine Wolf App. If neither works, please contact us.

14. WiFi

Is WiFi available at the campsite?

Due to the renewal of our Wifi network, the Wifi is temporarily free to use. This project will be completed shortly, after which an account will be required to use our Wifi network.

We cannot guarantee coverage of your WiFi connection in your camping equipment. Camping equipment may contain insulation material that may block the signal.

15. Rebook guarantee

What is the rebooking guarantee?

Not sure about your holiday dates in 2024 yet? No problem. Every reservation for 2024 has a rebooking guarantee, with which you can rebook your holiday to another period within the same calendar year, up to 2 weeks before arrival. This way, you can plan your holiday for 2024 with peace of mind.

  • You can apply the free rebooking guarantee once.
  • You can use the rebooking guarantee up to 14 days before arrival.
  • Rebooking is only possible to a period that is available in the current calendar year.
  • Rescheduling the booking to another period might be more expensive. You must pay the difference. You do not need to pay any rebooking costs.
  • Only the person who has made the booking will be able to rebook.
  • It is not possible to split up your booking into multiple bookings.
  • Rebooking can be done by telephone or e-mail, so that the reception can directly implement the changes.

16. Moving reservation system

The reservation system is moving, what does this mean for me?

First of all, your stay at De Kleine Wolf remains unchanged. The only thing that changes is your reservation number and your account in De Kleine Wolf app.

  • Reservation number
    You will receive a new confirmation email with the updated reservation number before March 1, 2024. If you have not received a new confirmation email after March 1, 2024, please contact us. Until then, we ask for your patience.

  • De Kleine Wolf app
    You can still use the app, but temporarily it is not possible to log into your account. As soon as this is possible again, we will notify you via email.

We want to emphasize that despite the move, your stay at De Kleine Wolf remains fully guaranteed. Thank you for your understanding and cooperation.